Possibilities Created

I presented a session on EI for Top Teams - Congruence at the Core at the CAEI’s conference in September 2006. Click here to find out more about the conference.

Top Team Development

Programme Outline
PMI (Potential Minus Interference) is a flexible programme, tailored to your top team’s developmental needs, with the aim of achieving star performance.

Look around at your team. What do you see? Different strengths, skills, experience, attitudes….. Different things to learn…… Difference….
If you invest in a team development programme, you want to be sure those differences are respected and individual learning requirements are met.

The PMI development programme enables the participants, and the team, to play to their strengths and manage their vulnerabilities. It zooms in on areas of individual and team resistance and facilitates a shift. It energises and gets teams moving.


Duration: 6 Min 45 Sec

Geoff Atkinson, CEO, South Somerset Homes

"I like football and I have always used sporting metaphors at work in the context of such as accepting responsibility, doing the right thing, being courageous, going the extra mile etc etc.

I have always been interested in how team spirit can make the difference. It can make a good team great but lack of it can also make a potentially great team ordinary. (And if you want to know, study their goal celebrations.) All that transfers into the workplace.

It's interesting how modern day football coaches are so very different from the football boot throwing, cursing icons of the 1980s. These days the best coaches are urbane, articulate and they have excellent emotional intelligence. If they apply that EI, they win.

And Jose Mourinho has now taken Applied EI to the next level. Yes he has unlimited funds at Chelsea but so did his predecessor who won nothing. Mourinho also won the Champions League with limited funds at FC Porto.

If I think like this, it follows that I might have intuitive emotional intelligence. But if I can apply that better, and move that thinking from the sub conscious to the conscious, it follows that my team will improve too.

So turning to South Somerset Homes, we are a good performing housing association. And that obviously is because we have a top team. We have invested in the personal development of our top team over several years meaning that we had done all the usual management development stuff.
Because we are good, that gave me the confidence to search for something which would truly make a difference and we found it in Maureen.

When we got started, Maureen asked where I preferred the emphasis to be
- the individual or the team. Unusually for me, the answer was that I didn't quite know. I guess my interest in team sport gave me an intuition that the team was the emphasis but, on the other hand, if every individual improves their EI then the team will move from good to great too.

As we approach the end of the game, some individuals in our team have developed themselves to the extent that they have made a very significant break through in terms of their personal and professional selves.

And the team? Well we're now starting to win things."

The 4 cornerstones of PMI
There are four main principles that are fundamental to the success of the PMI programme:

1. Performance = Potential – Interference
(The Inner Game of …….series by Timothy Gallwey)
Do you believe that to achieve your full potential you need to acquire more skills, add to your portfolio or increase your competence? For most of us, achieving our potential actually involves a getting rid of process. Our interference – the stuff that gets in the way, that sabotages our growth. This is often inside us - our ways of thinking, our limited patterns of feeling and believing. The PMI programme helps you to tackle your interference, if you choose, as an individual, as a team, as a company.

2. Accountability
Look at the probability of achieving your goal(s):

  • If you hear an idea = 10%
  • If you decide when you will do it = 40%
  • If you plan how you will do it = 50%
  • If you commit to someone else you will do it = 65%
  • If you have a specific accountability appointment with the person you've committed to = 95%

You more than double the likelihood of completing a goal if you move from deciding to do it to committing to report back to someone on your progress. (American Society for Training & Development)

The PMI programme is successful because the participants replace old, ‘bad’ habits with new, more effective habits. They choose their area for development from their Individual Effectiveness Profile, and then the specific actions that will achieve this development. For each Action Point there is a support person to check in with and an Action Learning Group where each participant discusses their progress and their interference.

The PMI programme creates opportunities for participants to really commit to change, and deliver. Their success is in direct proportion to their commitment.

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3.AppliedEI
The PMI programme is designed to increase individual and team emotional intelligence (EI). But the key word here is Applied. It’s about doing, putting EI into practice, making it happen. This isn’t a just theory based management development programme – what’s most important is what you do with your learning in between each session, how this builds up and changes your performance from start to completion, how this journey makes your intentions a reality.

More than 80 per cent of the general competencies that set apart superior from average performers are in the areas of:

  • Self awareness
  • Self Management
  • Awareness of others
  • Relationship management

These are the foundations of emotional intelligence.

The Tipping Point
This is the point at which strength in a competence makes a significant impact on performance. Applying emotional intelligence through the structure and the principles of the PMI means that participants’ overall competence increases and that star performers emerge. They demonstrate excellence in 6 or more EI competencies with at least one competency in each of the above areas

4.“Crucibles”
Warren Bennis (Management and Leadership theorist and writer) uses the term crucibles to describe turning points or defining events that force people to decide who they are and what they are capable of, and consequently, how they lead. The PMI Programme supports these experiences by encouraging participants to reflect on their experiences.
It also creates ‘pint sized crucibles’ as part of the programme’s experiential learning process.

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What others say:

"I am convinced that my recent promotion from manager to Group Director was aided by my participation on the Potential Minus Interference course. The recruitment consultants commented on and watch EI in action throughout the assessment centre and I had real-life examples and evidence to support my self belief and confidence. I’d recommend PMI and EI to anyone – try it, it really works!

“Our organisation has been going through significant change and transformation and our PMI/EI development programme has helped us to work together on really difficult issues and has added strength and depth to our ability to do this through ever changing times. Our personal relationships are stronger and we are very supportive of each other – because we understand each other better and approach things from an adult:adult perspective and an “I’m OK you’re OK” level.”

PMI/EI has given the managers of our customer service teams an added dimension. Their increased perception of people and situations together with their understanding of the I’m OK you’re OK philosophy has enabled them to cascade this to their teams and encourage a similar approach at the “coal face”. In turn this has helped staff deal with tenants enquiries and difficult issues more confidently and perhaps with more empathy and care.”

“Everyone has something to gain from the process – some will gain a lot, others a little, but it all hinges on the amount of effort and commitment YOU put in – not only at the team days, but most importantly in your day to day activities."

We came to the programme from all points of the compass - now we all know where 'north' is.

Tremendously empowering.

It has brought deep rooted mindsets and behaviours to the surface and provided a very effective environment and mechanisms for addressing these.

About the Facilitator

Outstanding

Unique

Immensely intelligent and perceptive

Invaluable, inexhaustive support

Doing business we like to do - going the extra mile

Excellent - never a dull moment

Excellent - always contributed insightful comments, especially in any awkward situations

Always ensured equal weighting is given to people's views

I cannot speak too highly of your level of knowledge and competence, and the amount of personal support that you have given me. The number of times you said to me “trust me”. I did and it worked out. I don't know if I would have survived the course without your high level of support.

 

Was it worth it?

Emphatically - yes

Absolutely 100% yes

Most definitely

Very much so

A big yes

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